Frequently Asked Questions
Why would I need this instead of just placing my Brew Go on a table?
The Brew Go works perfectly on its own, but the stand makes your setup cleaner and more convenient. It keeps everything compact and organised - especially useful on desks or camping trips. Once you’ve brewed your coffee, you can leave the Brew Go safely on the stand while you enjoy your cup, instead of cluttering the table or putting it on the ground.
How sturdy is the stand?
The stand is designed to be lightweight and portable, with no screws to keep it compact and long-lasting. When folded the right way and opened fully, it’s very sturdy and holds your Brew Go securely while you brew. On occasion, the pieces may come apart during folding - this is normal and doesn’t mean it’s broken. They slot back together easily, and the stand will continue working exactly as intended.
Where are you located?
Our head office is located in Sydney, NSW.
How much does shipping cost?
Shipping is free on all orders to Australia.
Does this stand only work with Brew Go?
No - while it’s designed to pair perfectly with Brew Go, it also fits most other portable espresso machines. If your brewer fits within the stand’s size, you’re good to go.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thewanderworkshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.