Frequently Asked Questions
How does this backpack help me work anywhere?
The Nomad Lite is built for mobile productivity. Smart compartments keep your tech ready to go: with a padded laptop area, quick-access pocket for essentials, and organised space for cables so you can set up fast in a cafe, coworking space, or airport lounge.
The waterproof compartment protects important gear from spills or sudden rain, while the separate shoe section keeps your work items clean, even if youβre heading straight from the gym or the road to your next meeting.
Does it meet airline carry-on size limits?
Yes. The Nomad Lite measures 43 Γ 30 Γ 18 cm, which fits most airline carry-on requirements, including budget airlines.
Where are you located?
Our head office is located in Sydney, NSW.
How much does shipping cost?
Shipping is free on all orders to Australia.
Does it have a luggage strap for suitcase handles?
Yes, it has a rear strap that slides over your suitcase handle, so you can stack it on your luggage when moving through airports or train stations.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thewanderworkshop@gmail.com.Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.